Shipping FAQ

1. Where do you deliver?
We deliver anywhere in the United Kingdom (no P.O. boxes).

2. What is your order cut-off time?
Order Cut-Off: 12:00 AM.

3. How long is processing time?
Processing takes 1–2 business days (Mon–Fri). Large orders may take longer.

4. What are the shipping costs and times?

Free Shipping (£500+) – £0 / 3–5 business days

Standard (£0–£499) – £5 / 3–5 business days
Processing time for both: 1–2 business days.

5. How do I track my order?
A confirmation email is sent after purchase.
Check spam/junk if you can’t find it.

6. Can I cancel or change my order?
Yes. Email us within 24 hours: info@beactiveuk.co.uk

Returns & Refunds FAQ

1. How do I start a return?
Email us first: info@beactiveuk.co.uk

2. Do you accept returns/exchanges?
Yes, for new items only within 30 days.

3. Is there a fee for returns?
No. Return label is free and no restocking fee applies.

4. How long do refunds take?
Refunds are issued to the original payment method within 10 days after inspection.

Billing FAQ

1. What payment methods do you accept?
Visa, Mastercard, Amex, PayPal, Apple Pay, Google Pay, Shop Pay, and more.

2. When am I charged?
At the time of purchase.

3. In which currency?
All prices are in GBP (£).

4. What if there is a billing error?
Contact: info@beactiveuk.co.uk

5. Do I receive a receipt?
Yes, you get an order confirmation and digital receipt by email.