Why Exercising After 60 Is More Important Than Ever
As we age, staying active becomes not just beneficial, but essential. While it’s easy to assume that slowing down is the natural course after 60, the truth is that regular...
We deliver to most locations across the UK. Delivery times typically range from 5–10 working days depending on the product size and your location. Larger equipment may be delivered via specialist couriers.
We offer a 30-day return policy for unused products in their original packaging. If you’d like to initiate a return, please contact our support team and we’ll guide you through the process.
We deliver to most locations across the UK. Delivery times typically range from 5–10 working days depending on the product size and your location. Larger equipment may be delivered via specialist couriers.
We offer a 30-day return policy for unused products in their original packaging. If you’d like to initiate a return, please contact our support team and we’ll guide you through the process.
Last Updated: June 2026
At Be Active UK, we want you to be completely satisfied with your purchase. This Returns & Refunds Policy explains your rights and the process for returning products purchased from our website.
Under the Consumer Contracts Regulations 2013, customers have the right to cancel their order within 14 days of receiving their goods for any reason.
To exercise this right, you must notify us in writing within 14 days of receiving your order.
Once you have notified us, you have a further 14 days to return the goods.
In addition to your statutory rights, Be Active UK accepts eligible returns of both defective and non-defective products within 30 days of delivery, subject to the conditions below.
To be eligible for a return:
Items must be unused and in a resalable condition.
Products must be returned with all original packaging, accessories, manuals, and components where applicable.
Goods must be securely packaged to prevent damage during transit.
Proof of purchase or order number must be provided.
Returns must be initiated within 30 days of delivery.
Items showing signs of use, damage, modification, assembly, or missing parts may not be accepted.
We reserve the right to make a deduction from any refund if the value of the goods has been reduced due to handling beyond what is necessary to establish the nature, characteristics, and functioning of the product.
Exchanges are available for eligible products returned in new condition within 30 days of delivery.
You may exchange an item for the same product or an alternative product of equal value. Where the replacement product differs in price, the difference will be charged or refunded accordingly.
If your item arrives damaged, faulty, or incorrect, please contact us as soon as possible and preferably within 48 hours of delivery.
Please provide:
Your order number
A description of the issue
Photographs showing the damage or fault
Where a product is confirmed as faulty, damaged in transit, or incorrectly supplied, we will arrange a repair, replacement, or full refund in accordance with your statutory consumer rights.
The following items cannot be returned unless faulty:
Made-to-order or personalised products
Products sealed for hygiene reasons that have been opened after delivery
Gift cards and digital products
Any product specifically marked as non-returnable on the product page
All returns and exchanges must be authorised by contacting us before sending goods back.
Be Active UK covers the return shipping costs for all approved returns and exchanges.
If an item is faulty, damaged, or supplied in error, we will arrange a replacement, repair, or refund as appropriate.
For larger items or fitness equipment, specialist collection may be required. Where applicable, our customer service team will provide collection instructions and arrange suitable return transportation.
We recommend securely packaging all returned goods and retaining any tracking information provided until your return has been successfully processed.
Once your return has been received and inspected, we will notify you of the outcome by email.
Approved refunds will be processed to the original payment method used for the purchase.
Refunds are typically processed within 5–10 business days, although your bank or payment provider may take additional time to credit your account.
Original delivery charges will be refunded where required under UK consumer law. Additional delivery upgrades selected at checkout are non-refundable.
Orders may be cancelled within 24 hours of being placed by contacting our customer service team.
If an order has already been processed or dispatched, it may no longer be possible to cancel it and the order will instead be subject to this Returns & Refunds Policy.
To request a return, please contact:
Be Active UK
A trading name of CA Ecommerce Ltd
Email: info@beactiveuk.co.uk
Please include:
Your order number
Your full name
The item(s) you wish to return
The reason for the return
Photographs if the item is damaged or faulty
Be Active UK
A trading name of CA Ecommerce Ltd
Office 18785
182-184 High Street North
East Ham
London
E6 2JA
Email: info@beactiveuk.co.uk
Phone: 0330 520 0653
Company Registration Number: 16199039
Business Hours:
Monday – Friday: 10:00am – 6:00pm
Saturday – Sunday: Closed
Public Holidays: Closed
Nothing in this Returns & Refunds Policy affects your statutory rights under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013, or any other applicable UK consumer protection legislation.
Be Active UK reserves the right to amend this policy at any time. Any changes will take effect immediately upon publication on our website.
Last Updated: June 2026
At Be Active UK, we want you to be completely satisfied with your purchase. This Returns & Refunds Policy explains your rights and the process for returning products purchased from our website.
Under the Consumer Contracts Regulations 2013, customers have the right to cancel their order within 14 days of receiving their goods for any reason.
To exercise this right, you must notify us in writing within 14 days of receiving your order.
Once you have notified us, you have a further 14 days to return the goods.
In addition to your statutory rights, Be Active UK accepts eligible returns of both defective and non-defective products within 30 days of delivery, subject to the conditions below.
To be eligible for a return:
Items must be unused and in a resalable condition.
Products must be returned with all original packaging, accessories, manuals, and components where applicable.
Goods must be securely packaged to prevent damage during transit.
Proof of purchase or order number must be provided.
Returns must be initiated within 30 days of delivery.
Items showing signs of use, damage, modification, assembly, or missing parts may not be accepted.
We reserve the right to make a deduction from any refund if the value of the goods has been reduced due to handling beyond what is necessary to establish the nature, characteristics, and functioning of the product.
Exchanges are available for eligible products returned in new condition within 30 days of delivery.
You may exchange an item for the same product or an alternative product of equal value. Where the replacement product differs in price, the difference will be charged or refunded accordingly.
If your item arrives damaged, faulty, or incorrect, please contact us as soon as possible and preferably within 48 hours of delivery.
Please provide:
Your order number
A description of the issue
Photographs showing the damage or fault
Where a product is confirmed as faulty, damaged in transit, or incorrectly supplied, we will arrange a repair, replacement, or full refund in accordance with your statutory consumer rights.
The following items cannot be returned unless faulty:
Made-to-order or personalised products
Products sealed for hygiene reasons that have been opened after delivery
Gift cards and digital products
Any product specifically marked as non-returnable on the product page
All returns and exchanges must be authorised by contacting us before sending goods back.
Be Active UK covers the return shipping costs for all approved returns and exchanges.
If an item is faulty, damaged, or supplied in error, we will arrange a replacement, repair, or refund as appropriate.
For larger items or fitness equipment, specialist collection may be required. Where applicable, our customer service team will provide collection instructions and arrange suitable return transportation.
We recommend securely packaging all returned goods and retaining any tracking information provided until your return has been successfully processed.
Once your return has been received and inspected, we will notify you of the outcome by email.
Approved refunds will be processed to the original payment method used for the purchase.
Refunds are typically processed within 5–10 business days, although your bank or payment provider may take additional time to credit your account.
Original delivery charges will be refunded where required under UK consumer law. Additional delivery upgrades selected at checkout are non-refundable.
Orders may be cancelled within 24 hours of being placed by contacting our customer service team.
If an order has already been processed or dispatched, it may no longer be possible to cancel it and the order will instead be subject to this Returns & Refunds Policy.
To request a return, please contact:
Be Active UK
A trading name of CA Ecommerce Ltd
Email: info@beactiveuk.co.uk
Please include:
Your order number
Your full name
The item(s) you wish to return
The reason for the return
Photographs if the item is damaged or faulty
Be Active UK
A trading name of CA Ecommerce Ltd
Office 18785
182-184 High Street North
East Ham
London
E6 2JA
Email: info@beactiveuk.co.uk
Phone: 0330 520 0653
Company Registration Number: 16199039
Business Hours:
Monday – Friday: 10:00am – 6:00pm
Saturday – Sunday: Closed
Public Holidays: Closed
Nothing in this Returns & Refunds Policy affects your statutory rights under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013, or any other applicable UK consumer protection legislation.
Be Active UK reserves the right to amend this policy at any time. Any changes will take effect immediately upon publication on our website.
Welcome to Be Active UK — your go-to destination for premium fitness and wellbeing products. We’re committed to helping you live healthier and stay active, whether you’re just starting your wellness journey or pushing toward new goals.
Welcome to Be Active UK — your trusted source for premium fitness and wellbeing products. As a growing leader in UK fitness retail, we’re here to help you live healthier, stay active, and achieve your wellness goals, whether you're just starting out or pushing for new performance milestones.
Power your training with the Jordan Performance Sled Harness — built for strength, comfort, and maximum load. Its padded, secure fit distributes weight evenly, helping you push or drag sleds with better speed, power, and control. Train harder without slipping.
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